How to Return
The following general returns policy is applicable to all items sold on Shoplez.com
1. In general, an item may be eligible for return within the applicable return box if it fulfills one or more of the following conditions:
Texture or quality problem
Quality – damaged product
Product conditions Delivery – parts missing
Customer change of mind
Product is different from what was ordered
2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
• For defective items, note that you have 2 days to return your product. After this period, we do not accept returns. We advise you to contact the manufacturer if theproduct has a Warranty.
you are required to provide the following:
1. Code of item
4. Full Address
5. Bank details
6. Uploaded pictures of items
• We will keep you updated by email and SMS about the status of your return. If any question please do not hesitate to call our customer service on 0203221505